Refund & Cancellation Policy

This policy forms part of our Terms of Service. It explains how billing, cancellation and refunds work.

1. How billing works

Packages are billed monthly in advance, in Australian dollars, excluding GST. Where GST applies it is shown separately on your invoice.

We accept payment by card and by bank transfer. Card payments are processed by our payment provider; we do not store your full card number.

2. Minimum term

Engagements have a minimum term of three months. After that, your engagement continues month to month until cancelled.

3. How to cancel

Cancel by emailing billing@bemygrowth.com. We require 14 days' written notice. Your cancellation takes effect at the end of the current billing month, or the following billing month if fewer than 14 days remain in the current one.

We will confirm your cancellation in writing, including the date your service ends and confirmation that no further charges will be made.

4. Cancelling during the minimum term

If you cancel before the three-month minimum is complete, you pay only up to your cancellation date. You are not invoiced for the remaining months.

However, the website produced under your package is licensed to you rather than owned by you until the full three-month minimum has been paid. If you cancel before then, that licence ends on your cancellation date. You may keep the website by paying the balance of the minimum term.

All other content produced and paid for up to your cancellation date is yours to keep.

5. Refunds

The monthly fee covers the work scheduled and delivered in that billing month. Once a billing month has begun, the fee for that month is not refundable.

Where circumstances warrant it, we may offer a partial refund or an account credit at our discretion. Contact billing@bemygrowth.com and we will consider your situation.

This policy does not limit your rights under the Australian Consumer Law. If our services are not delivered with due care and skill, or not as described, you may be entitled to a remedy under that law regardless of anything in this policy.

6. Advertising spend

Advertising spend is paid by you directly to Meta, Google or the relevant platform. It is not part of our fee and is not refundable by us. Refunds of advertising spend, where available, are handled by the platform under its own policies.

7. Domains, hosting and third-party costs

Domain registration, hosting, business email and any third-party software purchased for your project are non-refundable once paid to the provider. Where we have registered a domain on your behalf, we will transfer it to you on request.

8. Pausing your account

If an invoice is unpaid past its due date, we may pause work after giving you notice. Paused months are not refunded or credited. Work resumes once the account is up to date.

9. If we cancel

If we cancel your engagement for a reason other than your breach of our Terms, we will refund any fees you have paid for services not yet delivered.

10. Questions

Email billing@bemygrowth.com, or write to Skyen Systems Pty Ltd trading as Be My Growth, Unit 18, 285–287 Derrimut Rd, Hoppers Crossing VIC 3029, Australia.